About Freeborders

Freeborders is the leading provider of technology solutions and outsourcing from China. Freeborders provides extensive domain expertise to U.S. and European companies in three vertical markets: retail/consumer goods, financial services and software/technology. Headquartered in San Francisco with offices on three continents, Freeborders has developed an impressive track record of service delivery to the Fortune 1000 by combining world-class project management in both hemispheres with one of the largest technology centers in China. Freeborders believes China’s massive and growing supply of IT talent and the country’s emerging importance in the global supply chain make China a strategic imperative for any U.S. and European company seeking cost-effective world-class technology solutions.

Engagement Manager
Location: Singapore

Relevant Work Experience: 10-15 years

Education: Bachelor’s Degree Required

Job Description:
Senior engagement manager with experience in managing mid-size to large software development teams and supporting solution sales teams. 

The role requires the individual to take responsibility for services (consulting and IT services), handle situations appropriately with customer contacts at CxO, IT, and vendor management levels, support sales personnel in devising and presenting solutions.  The Engagement Manager will work to maximize customer satisfaction while maintaining profitability.

The individual must have the proven ability in managing remote (offshore) software teams.  Consulting firm experience is required.

Responsibilities

o        Ultimately responsible for the success of the engagement.

o        Manage the client relationship

• Actively solicit, uncover and negotiate customer strategic objectives and related requirements.
• Manage multiple priorities and customer expectations.
• Influence the business with customer focused technology solutions.
• Lead cross-functional, matrixed staff across multiple lines of business.
• Establish trust, rapport and credibility with the client
• Farm and size new business opportunities with the client.

o        Manage large scale software development efforts consisting of multiple project teams.

• Define and manage project scope.
• Develop and manage project plans and timelines.
• Manage project human resources.
• Manage project budgets.
• Manage project quality and risk processes.

o        Manage the project communication processes

o        Work closely with the Project Managers to monitor status and rectify issues.

o        Foster an environment of collaboration and process between the client, Project Managers, Architect, and development teams.

o        Collaborate with offshore leadership team on escalated issues.

o        Work closely with the client project sponsor and executive team to ensure overall client satisfaction

o         Manage the technical

o         Translate technical requirements into business solutions.

o         Manage multiple technical components within the enterprise. 

Qualifications:

o        At least 10-15 years of information technology experience.

o         At least 3 years of experience in an engagement manager role with at least 3 prior years of project management experience.

o         Financial services experience required

o         Experience in managing engagements of 50+ people in a distributed staffing model.

o         Strong communication skills – both verbal and written.  Good listening skills.  Good presentation skills. 

o         Must be independent and a self-starter. 

o        Must be able to handle CxO level contacts, and also IT management and Vendor management contacts.  Must be familiar with delivering outsourced projects into mid-large sized firms. 

o        Experience in working in an Outsourcing or Consulting environment is required.

o        Ability to speak Mandarin is a plus

o        Strong critical thinking, analytical skills, detailed oriented

o        Be able to understand competitors' strengths and weaknesses and effectively articulate company’s competitive advantage.

o        Bachelor’s degree in information technology, business, or engineering.

Competitive salary and benefits package, advancement opportunities and unlimited potential. For immediate and confidential consideration, please e-mail your resume careers@freeborders.com.